The CompTIA A+ training course in Glasgow is designed for delegates in upper secondary schools, technical schools, and colleges or 
universities who want to pursue careers in IT and learn how computers work, how to assemble computers, and how
to troubleshoot hardware and software issues.
Target Certifications
The course aims to prepare delegates for the CompTIA A+ certification exams 220-901 and 220-902.
- CompTIA A+ 220-901 covers the fundamentals of computer technology, installation and configuration of PCs, laptops, and related hardware, and basic networking.
- CompTIA A+ 220-902 covers the skills required to install and configure PC operating systems, as well as configuring common features such as network connectivity and email for Android and Apple iOS mobile operating systems.
Curriculum Description
This course covers the fundamentals of computer hardware and software and advanced concepts such as security,networking, and the responsibilities of an IT professional. Delegates who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system, and troubleshoot using system tools and diagnostic software. Delegates will also be able to connect to the Internet and share resources in a networked environment.
New topics in this version include mobile operating systems, OS X, Linux, and client-side virtualization. Expanded topics include Microsoft Windows operating systems, security, networking, and troubleshooting.
Course Objectives
The goal of this course is to introduce the delegates to computer hardware and software, as well as operating systems, networking concepts, mobile devices, IT security, and troubleshooting. The course will teach delegates in developing the skills necessary to work as a technician in the field of IT. The specific skills covered in each chapter are described at the start of each chapter.
Upon completion delegates will be able to perform the following tasks:
- Select the appropriate computer components to build, repair, or upgrade personal computers.
- Explain how to correctly use tools and safely work in a lab.
- Install components to build, repair, or upgrade personal computers.
- Explain how to perform preventive maintenance and troubleshooting on personal computers.
- Install Windows operation systems.
- Perform management and maintenance of Windows operating systems.
- Configure computers to communicate on a network.
- Configure devices to connect to the Internet and Cloud services.
- Explain how to use, configure, and manage laptops and mobile devices.
- Explain how to configure, secure and troubleshoot mobile, OS X, and Linux operating systems.
- Install and share a printer to meet requirements.
- Implement basic host, data, and network security.
- Explain the roles and responsibilities of the IT professional.
- Troubleshoot advanced hardware and software problems.
Chapter Outline
Chapter 1. Introduction to the Personal Computer
1.1 Personal Computer Systems
1.2 Select Computer Components
1.3 Configurations for Specialized Computer Systems
Chapter 2. Lab Procedures and Tool Use
2.1 Safe Lab Procedures
2.2 Proper Use of Tools
Chapter 3. Computer Assembly
3.1 Assemble the Computer
3.2 Boot the Computer
3.3 Upgrade and Configure a Computer
Chapter 4. Overview of Preventive Maintenance and the Troubleshooting Process
4.1 Preventive Maintenance
4.2 Troubleshooting Process
Chapter 5. Windows Installation
5.1 Modern Operating Systems
5.2 Operating System Installation
Chapter 6. Windows Configuration and Management
6.1 Windows Desktop, Tools, and Applications
6.2 Client-Side Virtualization
6.3 Common Preventive Maintenance Techniques for Operating Systems
6.4 Basic Troubleshooting Process for Operating Systems
Chapter 7. Network Concepts
7.1 Principles of Networking
7.2 Networking Standards
7.3 Physical Components of a Network
7.4 Basic Networking Concepts and Technologies
Chapter 8. Applied Networking
8.1 Computer to Network Connection
8.2 ISP Connection Technologies
8.3 Internet Technologies
8.4 Common Preventive Maintenance Techniques Used for Networks
8.5 Basic Troubleshooting Process for Networks
Chapter 9. Laptops and Mobile Devices
9.1 Laptop Components
9.2 Laptop Configuration
9.3 Laptop Hardware and Component Installation and Configuration
9.4 Mobile Device Hardware Overview
9.5 Common Preventive Maintenance Techniques for Laptops and Mobile Devices
9.6 Basic Troubleshooting Process for Laptops and Mobile Devices
Chapter 10. Mobile, Linux, and OS X Operating Systems
10.1 Mobile Operating Systems
10.2 Methods for Securing Mobile Devices
10.3 Network Connectivity and Email
10.4 Linux and OS X Operating Systems
10.5 Basic Troubleshooting Process for Mobile, Linux, and OS X Operating Systems
Chapter 11. Printers
11.1 Common Printer Features
11.2 Installing and Configuring Printers
11.3 Sharing Printers
11.4 Maintaining and Troubleshooting Printers
Chapter 12. Security
12.1 Security Threats
12.2 Security Procedures
12.3 Common Preventive Maintenance Techniques for
12.4 Basic Troubleshooting Process for Security
Chapter 13. The IT Professional
13.1 Communication Skills and the IT Professional
13.2 Ethical and Legal Issues in the IT Industry
13.3 Call Center Technicians
Chapter 14. Advanced Troubleshooting
14.1 Computer Components and Peripherals
14.2 Operating Systems
14.3 Networks
14.4 Security
Goals/Objectives
Select the appropriate computer components to build, repair, or upgrade personal computers.
Explain how personal computer system components work together.
Select the appropriate computer components.
Explain how hardware is configured for task-specific computers.
Explain the purpose of safe working conditions and safe lab procedures.
Explain how to use tools and software with personal computer components.
Install components to build, repair, or upgrade personal computers.
Build a computer.
Explain how to verify BIOS and UEFI settings.
Explain how to upgrade components in a computer system to meet requirements.
Explain how to perform preventive maintenance and troubleshooting on personal computers.
Explain why preventive maintenance must be performed on personal computers.
Explain why preventive maintenance must be performed on personal computers.
Explain how to troubleshoot computer problems.
Perform installation of Microsoft Windows operation systems.
Explain operating system requirements.
Install a Microsoft Windows operating system.
Perform configuration, management, maintenance, and troubleshooting of Microsoft Windows operating systems.
Perform routine system management tasks with common Microsoft Windows tools.
Configure virtualization on a computer.
Use common preventive maintenance techniques for Microsoft Windows operating systems.
Explain how to troubleshoot Microsoft Windows operating systems.
Explain the operation of networks
Explain components and types of computer networks.
Explain the purpose and characteristics of networking standards.
Explain the purpose of physical components of a network.
Configure network connectivity between PCs.
Configure devices to connect to LANs, the Internet, and Cloud services.
Connect a computer to wired and wireless networks.
Explain the purpose and characteristics of ISP connection technologies.
Explain Cloud concepts and networked-host services.
Explain how to perform preventive maintenance on networks using common techniques.
Explain how to troubleshoot networks.
Explain how to configure, repair, upgrade, maintain and troubleshoot laptops and mobile devices.
Explain the purpose and characteristics of laptops.
Explain how to configure laptop power settings and wireless settings.
Explain how to remove and install laptop components.
Explain the purpose and characteristics of mobile devices.
Explain how to perform common preventive maintenance techniques for laptops and mobile devices.
Explain how to troubleshoot laptops and mobile devices.
Explain how to configure, secure and troubleshoot mobile, Mac, and Linux operating systems.
Explain the purpose and characteristics of mobile operating systems.
Explain methods for securing mobile devices.
Explain how to configure network connectivity and email on mobile devices.
Explain the purpose and characteristics of Linux and OS X operating systems.
Explain how to troubleshoot Mobile, Linux, and OS X operating systems
Install a printer to meet requirements.
Explain the purpose and characteristics of different types of printers.
Install a printer.
Configure printer sharing.
Explain how to improve printer availability
Implement basic host, data, and network security.
Explain security threats.
Configure IT security.
Manage IT security on an ongoing basis.
Explain how to troubleshoot basic security problems.
Explain the roles and responsibilities of the IT professional.
Explain why good communication skills are a critical part of IT work
Explain appropriate behavior when faced with the legal and ethical issues that arise in the IT industry
Explain the call center environment and technician responsibilities.
Troubleshoot advanced hardware and software problems.
Troubleshoot computer components and peripherals.
Troubleshoot operating systems.
Troubleshoot networks.
Troubleshoot security.